Last Updated: 18/01/2022
Type of Information Collected
Personal Data or Information: We collect Personal Data or Information that you or your customers provide to us, and which can be used to uniquely identify you or your customers, such as name, address, phone number, email address, credit card number, bank account number, personal statements, reasons for seeking finance, income sources, personal identifiers, other financial information etc.
Non-Personal Information: We may also receive non-personal information from you, such as your browser type, session data, cookie data, your ISP, operating system, and your Internet protocol (IP) Address ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify you or your customers.
How and When does OneFin Collect this Information?
Information Provided by You or Your Customers: We collect Confidential/Personal Data/Information from you or your customer when you or your customer provide it to us while registering as a user or when using our Product or Service.
Communications With Us: If you or your customers communicate with us over email or phone or any other manner, we may record the information shared in any such communication.
How does OneFin use the Information Collected?
Personal Information: We use Personal Information for providing Services to you as per our understanding of your requirements based on our contract or agreement or scope document or written communication. Personal Information provided by you or your customer may also be shared with third parties in order to facilitate services to you. However, OneFin is not in any way responsible for any breach of security or for the actions of any third parties that may result in loss or injury to you on account of information made available to any third party. Upon acceptance of these terms and conditions, you hereby grant an unequivocal and absolute consent to share your and your customers’ personal information with third parties. OneFin is not required to seek your consent in respect of sharing your personal information with third parties. You shall deemed to have taken appropriate consent from the customer regarding sharing their information with us or third parties as per applicable laws and regulations.
Non-Personal Information: We use Non-Personal Information to track the use of the Product customer behavior, data analytics, and for other internal purposes, such as providing, maintaining, evaluating, and improving OneFin Services.
Disclosure of Information to Third Parties
Disclosure to Third Party Service Providers and Online Partners: We may contract with various third parties who help us provide OneFin Services. We use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.
Disclosure of Non-Personal Information: We may disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, clients, and others. However, such non-personal information cannot be easily used to specifically identify your information.
Protection of Personal Information
Personal Information: Whenever we obtain Personal Information from you, we use security policies and procedures to protect it from unauthorized access or disclosure. However, we cannot provide absolute guarantee of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Whenever your end customers provide any information to us via usage of the Product or Services, the information is being collected on your behalf. The ultimate responsibility and obligations towards such customers and towards applicable laws and regulations in this regard shall solely lie with you.
As part of usage of the Product, you or the User of the Product may modify or delete the data. The User may also use the data for their business operations, accounting etc. OneFin shall in no way be liable for any consequences arising from how the information is used or modified by user including but not limited to any issues related to customer disputes, violation of any laws or regulations, manipulation of data etc.
Website Content: You should use care in communicating with other users and only disclose Personal Information to other users that you know to be trustworthy. You are responsible for maintaining the confidentiality of your account information and we recommend you to choose your password carefully, and keep your password and computer secure by signing out after using our services.
Access to Third Party Websites
OneFin Services are intended for users ages 18 and older only. Accordingly, we will not knowingly collect or use any Personal Information from individuals that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from an individual under the age of 18.
How to Contact OneFin
Note: OneFin provides technology solutions to other businesses and companies. If you are an individual customer, you should contact the customer support of the company from whom you availed the financial service, not us.
If you are our business or company client, for any queries that are not resolved in 7 working days, please contact the grievance officer at grievance[at]onefin.in with details of your concern along. Name of grievance officer: Harshit Vaishnav. We will aim to assist you in a timely manner.